Welcome to

CONSUMER BEHAVIOR:

A FRAMEWORK

John Mowen & Michael Minor

Contents

PowerPoint Presentations

Table of Contents

Glossary of consumer concepts

Links 

Biographies of Mowen and  Minor
Cases
Syllabus
Internet Discussions
Multiple choice test questions
ACNielson Speech on Motivating Customers

 

Consumer Behavior:  A Framework provides an in-depth, yet succinct, discussion of the factors that influence the acquisition, consumption, and use of goods, services, and ideas by consumers.  By understanding consumers, decision makers (i.e., managers, public policy makers, and researchers) can make informed decisions and develop strategies that jointly maximize consumer welfare and firm profitability. 

For instructors and students, this home page contains a full set of PowerPoint presentations, chapter cases, glossary, syllabus, and links to additional sites for research projects.

Copyright 2001, All Rights Reserved

John Mowen and Michael Minor

Last updated, December 5, 2003.  Webmaster is John Mowen, e-mail: johnmowen@provalue.net